Café Imperial is a famous restaurant in Prague whose co-owner is famous chef Zdeněk Pohlreich. It is well-known for top quality food and service for reasonable price. This restaurant is favourite place for domestic and foreign guests. It is visited mostly for traditional Czech meals cooked from fresh ingredients in a modern way.
At the beginning, restaurant received reservations via online reservation widget from the restaurant website. Guests used to book a table that way anytime they wanted without calling to the restaurant. Information about these reservations was sent to restaurant´s mailbox. Staff had to accept them manually and write them down in classic paper reservation book. This made restaurant management slower and slower and staff had extra work.
BookioPro helped us to improve whole reservation system without our effort. We are now able to exploit restaurant capacity to the maximum and gain more money
Veronika Pekárková, manager
From the BookioPro online reservation system the restaurant was expecting saving time and clear and transparent reservation overview. After few months restaurant management realized that BookioPro gave them more.
When looking at the online reservation system, the staff automatically knows when it is possible to accept another phone reservation. BookioPro shows the nearest available date and staff doesn’t have to send customers away – this helps the restaurant to improve a table management. Thanks to better reservation overview, waiters can seat more walk-ins. Restaurant Café Imperial appreciates the fact that BookioPro automatically checks free capacity (online reservations via online reservation widget). If the capacity of the restaurant is full (during the most frequent time), BookioPro suggests the closest available date to the guests. BookioPro ensures effective and efficient table management during whole day. It helps to improve restaurant planning, because the guests can select the length of their visit via online reservation widget.
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Before BookioPro we were using two reservation books in our restaurant, which slowed down not only our internal communication, but also the communication with our customers. BookioPro helped us to use time more efficiently and thus provide even better service to our customers - either during booking or during their visit in our restaurant. It is a modern and dynamic system, which we intend to continue using for the benefit of our customers.
We wanted to enable our guests the easiest way to reserve a table without phone calls. We also decided for BookioPro because it is not just a sales tool, but a comprehensive reservation system which is unique in the Czech Republic.
Jan Turek, co-owner
BookioPro greatly simplifies our bookings. Guests can book a table online, thus we can accept more bookings and we have a better overview. The number of calls decreased, so the staff can focus more on serving customers.
Július Beláň, manager
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